Customer Support Resource Agent

Are you ready to be the voice that connects our clients with their valued customers? We're actively seeking a dedicated Customer Support Resource Agent to work remotely, serving as the vital link between our clients and their current and potential customer base.

What We Need:

We are in search of an individual who thrives in addressing customer issues, handling complaints, and managing inquiries with a proactive approach. Your mission is to navigate challenges head-on, ensuring that customer satisfaction remains a top priority in all your interactions and decision-making processes.

Why Join Us?

Remote Flexibility: Enjoy the convenience of working from the comfort of your home.

Customer-Centric Focus: Be the problem-solving hero for our clients and their customers.

Professional Growth: Join a team that values your contribution and offers opportunities for career advancement.

If you're ready to make a significant impact in a dynamic remote work environment, apply now! We're looking for individuals who are passionate about delivering top-notch customer service and creating positive customer experiences.

Call Center Representative Responsibilities

Manage large amounts of inbound and outbound calls with efficiency and courtesy.

Follow conversation prompts and scripts when handling different topics.

Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by going the extra mile when you can.

Keep accessible, comprehensive records of all conversations in our call center database.

Attending educational seminars to improve knowledge and performance level.

Meet or exceed personal/team qualitative and quantitative targets.

Call Center Representative Requirements

Strong phone and verbal communication skills, plus active listening skills

Empathetic customer focus, flexibility to manage many different personality types.

Ability to multi-task, set priorities, and manage time effectively.

High school degree

Flexible Schedule

Set your own schedule! Control the way you work!