IT Technical Support Level 2+ - Managed Service Provider

Job Description

Summary

Our client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

Manage projects from start to finish

Have the ability to assist in these areas as well:

Deploying and managing Windows Servers and Active Directory

Designing Local Area Networks

Implementing and monitoring network security

Optimizing and maintaining network software and hardware

Building and deploying file servers and cloud computing solutions

Configuring and deploying VOIP solutions

Performing network infrastructure troubleshooting

Manage Microsoft Exchange Server

Telephone solutions

Monitors alert systems and take appropriate action as per guidelines.

Ability to use various messages in an event log to affect repairs.

Receive escalated service requests requiring an enhanced response.

New User On-boardingQualifications & Requirements

Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

3 years of experience in a client-facing environment such as sales engineering

Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

Possesses strong organizational and time-management skills

Experience writing proposals for and implementation of technical solutions to fulfill business needs

Results-oriented, self-motivated, energetic, professional, reliable, and a team player

Strong understanding of technology and business productivity systems

Experience with RMM (remote monitoring and management) tool a plus

Working knowledge of PSA (ticketing) tools is a plus

Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Sales training experience is a plus

Having worked in an MSP environment is a major plus.Ideal Qualifications (not required)

CompTIA Net+ and/or CompTIA Security+

MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.