Love encore specialist

Job Description

Contact Sterling Johnson @

At Hyman Bros Subaru we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hyman Bros Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Love Encore Delivery Specialist - Hyman Bros Subaru is looking for a full time Love Encore Delivery Specialist! If you like being the go-to tech person and have outstanding customer service skills, this job is for you!

Responsibilities:

Be the face of Subaru's Love Encore program.

Assist the Sales department with customer technology questions.

Preparing and inspecting the vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer.

Assist customers in personalizing their vehicle technology settings.

Perform a detailed delivery to the consumer including a through explanation of the proper operation of the vehicle features and resources available to them.

Schedule the first Service appointment.

Perform deliveries with customers to address and answer questions to ensure customer satisfaction.

Assist the Service department with customer technology questions and concerns on the service drive.

Other responsibilities as necessary.

Requirements

High school diploma or equivalent

Excellent oral, written and interpersonal communication skills

Extensive customer service, sales, or telemarketing background

Computer literacy, strong organizational and follow-up skills

Ability to read and comprehend instructions and information

Excellent problem solving skills

Education and/or Experience:

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.