Associate-Customer Tech Support Analyst - LAN/WAN 3rd Shift

Requisition Number

28304BR

Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join Publix Technology as an Associate Customer Tech Support Analyst or a Customer Tech Support Analyst on the LAN/WAN team. The position hired will be dependent upon skillset. This position is for 3rd shift and the work schedule will be between the hours of 12:00am – 10:00am, four days per week.

Responsibilities:

Level 1/2 troubleshooting of the Publix network infrastructure

Monitoring and responding to alerts from networking devices

Working directly with Telco vendors on circuit outages

Escalating high severity and chronic problems to management

Answering phones and logging incident records

Department

Publix Technology

Required Qualifications

Associates degree in computer science or in an analytical discipline, or equivalent experience

1+ years of experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies

Preferred Qualifications

CCNA, CCENT, CCNP certifications

Experience supporting IP office telephone systems

Experience working with trap receivers and tracing tools

Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)

Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery

Frequency of Pay

Weekly

Minimum Base Pay

18.95

Maximum Base Pay

32.30

Potential Annual Base Pay

39,416 - 67,184

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Benefits Information

Employee stock ownership plan that contributes Publix stock to associates each year at no cost

An opportunity to purchase additional shares of our privately-held stock

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Short- and long-term disability insurance

Tuition reimbursement

Free hot lunches (buffet-style) at facilities with a cafeteria

Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Address

3045 New Tampa Hwy

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided. ***

Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

Facility

Lak Data Center B017