Senior Manager, Incident Management (Bilingual) (GCS)

Job SummaryBilingual French Mandatory

Job Description

WHAT IS THE OPPORTUNITY?

The Senior Manager, Incident Management supports RBC’s responsibility to manage RBC’s Duty of Care and Duty of Warn programs for all employees globally. Additionally, you will support the design, implementation, and management of a full range of security policies, programs and resources across the globe with a focus toward continuous improvement and innovation to deliver a “Best in Class” global security program.

WHAT WILL YOU DO?

Manage RBC’s Duty of Care and Duty of Warn for all employees globally.

Responsible for the intake, triage, and management of security incidents (Robbery, Active Shooter, Kidnap, Hostage & Extortion, Workplace Violence, Aggressive & Abusive individuals) across the organization.

To provide subject matter expert advice, and security and life safety guidance to management at all levels.

Support the design, implementation and management of a full range of security policies, programs and resources across the globe with a focus toward continuous improvement and innovation to deliver a “Best in Class” global security program.

Provide SME oversight of contracted security resources in order to provide the most cost effective and world class program.

Contributes to security related communications, promotes security awareness, designs and maintains communication channels to facilitate the distribution of time sensitive security information.

Supports relationships with outside providers who support safety and emergency response.

WHAT DO YOU NEED TO SUCCEED?

Must have:

Progressive career in corporate security and strong experience managing Duty of Care, Duty to Warn scenarios

Delivering Workplace Violence/ Conflict Management training

Good analytical skills, effective problem solving abilities, with good judgment and discretion in order to provide immediate direction in emergency situations globally

Ability to work within a flexible working environment that involves a staggered shift structure to support operational hours and 24/7 on-call support on a rotational basis

Fluency in both French and English in order to serve internal stakeholders

Nice-to-have:

Post Secondary education from a recognized college or university.

ASIS CPP “Certified Protection Professional” Certification

This role, which is both client-facing and involves frequent interaction with our head office in Toronto, requires fluency in both French and English in order to communicate effectively with the people you serve and the broader RBC team.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#techpj

#LI-POST

#LI-hybrid

Job SkillsFrench Language, Incident Management

Additional Job Details

Address:330 FRONT ST W:TORONTO

City:TORONTO

Country:Canada

Work hours/week:37.5

Employment Type:Full time

Platform:Technology and Operations

Job Type:Regular

Pay Type:Salaried

Posted Date:2024-05-06

Application Deadline:2024-07-05

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

R-