Front Desk

Job Description

Description:

FRONT DESK POSITION OVERVIEW:

A Front desk Representative is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.

FRONT DESK ESSENTIAL FUNCTIONS:

Recognize, greet and register patients in a polite, prompt and helpful manner

Verify current informational statuses and collect insurance information, demographic information and signatures as needed

Collect co-pays, deductibles, co-insurances and account balances. Post payments and process credit cards

Obtain and process patient referrals/authorizations for treatment and consultation

Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously

Confirm next day appointments

Prepare all necessary documents for next day appointments

Schedule and reschedule appointments accurately and efficiently

Pull and process medical records release requests

Explain office policies to patients as needed

SALARY & BENEFITS:

$19-23 Per hour

Medical, Dental and Vision Insurance

Generous PTO package and paid holidays

Company-paid life insurance and long term disability insurance

Ability to purchase accident insurance, short and long-term disability insurance.

Opportunities for internal training and development

Annual stipend for continuing education in certain positions

Retirement Plan eligibility after one year of service with eligibility in company profit sharing

Most positions offer Monday – Friday work schedules

Requirements:

FRONT DESK REQUIRED QUALIFICATIONS AND SKILLS:

Minimum of two years’ experience in healthcare setting

Knowledge of medical office procedures

Knowledge of computer systems and applications

Knowledge of grammar, spelling and punctuation

Skills in operating business office machines

Skills in answering the telephone in a professional manner

Ability to read, understand and follow oral and written instruction

Ability to establish and maintain working relationships with patients, employees and the public

FRONT DESK WORKING CONDITIONS:

Typical business office environment

Possibility of local travel

Constant viewing of computer monitor, mousing and typing

Frequent standing, walking and sitting

Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more

Occasionally lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus

Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job