Service Advisor / with Experience

We are looking for an Experienced Service Advisor with an outgoing personality and is a Team Player.

CDK experience is helpful.

Company Information:

George Nunnally purchased the Chevrolet Franchise in 1986 from Bud Walton. The new George Nunnally Chevrolet started out with 13 employees and has now grown to over 70. We have always supported our local communities which include, Youth Sports, local schools, the Boy's & Girl's Club, the Northwest Arkansas Community College and many more. To make roads safer in NW Arkansas for Cyclists & Drivers we have partnered with Bike-NWA. We are the only family owned Chevrolet Dealership in NW Arkansas. We have many long term employees and provide a friendly, positive place to work. Come join our family and see what a difference it will make in your life. In the infamous words of George himself "Just Try Me".

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.