Automotive Service Dispatcher

Job Summary: We are looking for a Full-Time Dispatcher to join our team! The right candidate will have experience as a technician, service advisor, or have general industry experience! As we are one of the highest-volume dealers in the Jeep world, we are looking for a level, confident, personable, and organized individual. The right person will be able to work with both our shop foreman, our automotive technicians, and our service advisors to get work assigned and organized as it enters into our service department!

Benefits

Competitive Pay $50,000 - $75,000, 40 hour work week!

Blue Cross Blue Shield Medical and Dental on Day 1 of Employment

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Responsibilities

Work together with technicians to ensure evenly distributed work through our service department

Increase customer satisfaction by maintaining in-place guidelines for time expectations for service work execution

Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations

Monitor the progress of each vehicle throughout the day, and communicate with service advisors if timelines change

Increase profitability by maximizing shop capacity

Oversee technician repairs, and as additional recommendations are sold, communicate with both technician and advisor in order to establish a timeframe for completion.

Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

High school diploma or equivalent

Valid driver's license & clean driving record

Accredited training in service advisor skills, customer satisfaction, and quality control

Automotive service advisor experience

Ability to read, write and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers/business machines

About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.