FYT Coach

Schedule: Full-time

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The FYT coach provides advisement and case management services. These services are provided via telephone, email, video and face-to-face interactions. Conducts outreach to key stakeholders including program participants and community resources. Provides information regarding community resources. Develops relationships with relevant agencies and service providers. Maintains strict confidentiality standards. Links participants to resources to ensure successful employment outcomes. Plans and oversees special projects. Provides support of daily production activities as needed for the unit. Analyzes, recommends, and documents new processes and changes to existing processes to improve quality and efficiency of operations. Provides various duties as needed to successfully fulfill the function of the position.

Job Duties:

Contact potential program participants

Provide coaching using approved coaching methodology

Connect FYT participants to LMS Help Desk for account creation

Provide support to “On My Shoulders” course facilitators

Perform accountability partner sessions with “On My Shoulders” participants in between course sessions

Assist FYT participants with identifying their challenges

Assist FYT participants with developing their success plans

Coaching FYT participants to implement success plans

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.

This position may be eligible for remote or hybrid work.

Required Education and Experience: Bachelor’s Degree, AND:

24 months professional experience in child support, social/government services, or office-based customer service.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 72 months of related experience.

Skills:

Detail oriented for accuracy of data and information

Customer service skills

Composition and proofreading skills

Strong initiative to solve problems

Proficient in Microsoft Office

Ability to speak, read and write clear, concise English

Departmental Preferences:

Experience with customer service via the telephone, video conferencing (Zoom or MS Teams), or by email

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.