Studio Sales Associate

Job Description

We are seeking a Retail Sales Associate with experience to become an integral part of our team! You will be responsible for selling our products, in a retail setting to drive company revenue. Incentives are available based on experience.

Responsibilities:

Welcome and identify customer needs

Understand and explain our handmade Men and Women’s Italian gloves and assist them in finding their color, style, and size

Monitor inventory to ensure the product is in stock

Enter and process customer orders including preparation of online orders

Investigate and resolve customer complaints

Keep the store neat, and tidy, to ensure the products are properly stored

Assist with windows and displays

Answer customer questions and concerns

Upsell when appropriate; promote current sales, promotions, deals, etc.

Process purchases, returns, and exchanges

Process newly received shipments

Assist with the yearly inventory count

Prepare online orders and phone orders for shipment

Be enthusiastic and informative about all products

Help create a positive environment for customers to shop and buy

Qualifications:

Previous experience in retail sales and customer service

Ability to thrive in a fast-paced environment

Ability to build rapport with customers

Excellent verbal communication skills

Strong sales skills to increase sales

Bilingual English/Italian is preferred.

High School diploma or GED equivalent required

Computer literate; familiarity using POS systems

Extremely personable, positive, and approachable

Fantastic customer service skills

Comfortable standing for long periods

Ability to lift between 20-50 pounds

Able to work various shifts, including weekends and holidays

Professional demeanor and appearance required

Sermoneta Gloves is a high end Italian company producing their own line of Men’s and Women’s custom leather and cashmere gloves. We have been the number 1 glove company since 1965 with worldwide locations.