Deal Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Within the Deal Operations function, the Deal team serves as a trusted advisor to Sales, focused on crafting and structuring deals. The team works with internal stakeholders to create scalable and efficient policies and processes in support of deal making & sales activities. The primary mandate is to provide front-line, day-to-day (weekdays) support to client’s global sales teams, but also including other cross functional stakeholders, such as Deal Desk and Legal.

What You Will Do:

Implement the client’s Deal Operations global strategy, in alignment with the client’s Sales business strategy

Deliver a fluctuating volume of tasks within a defined time frame, to a consistent quality

Provide support & guidance to Sales on best practice deal management & contract structuring

Identify and document task processes in support of the contracting process

Collaborate with and provide advice & deal insights to cross functional teams (systems, legal, pricing etc.) in order to build scalable, efficient processes; drive improvements in policies, processes and system, and to help increase sales productivity

Partner with third party vendor team on SFDC case/deal queries, and contribute to process improvement initiatives to transition suitable tasks from contractor team to vendor team

Must Haves:

Salesforce Case Experience

3+ years of experience in a deal support role ideally in a tech environment

A proven track record in successfully owning and delivering manual and automated processes

Excellent communication, negotiation, and interpersonal skills

Success partnering with key stakeholders across sales, product and engineering to surface and improve internal processes

Sound business judgment, strong analytical skills, and a provenTrack record of taking ownership, leading data-driven analyses, and influencing results

Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization, working to agree Service Level Agreements (SLAs)

Bachelor’s Degree

Nice to Have:

Comfortable working under time pressure during quarter end peak periods

Experience advising Sales teams on navigating deal constructs and sales processes

Ok with performing repetitive, manual tasks

Join the A-Team and experience the A-Life!

R8691