NetBackup APS

The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities and Troubleshooting day to day backup operations policies and standards for the use of NetBackup.

all NetBackup application infrastructure changes (Change & Configuration management) management, etc.

for bottlenecks & issues quality standards in release.

care of incidents, escalate to CLIENT or 3rd parties as necessary.

root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.

with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change the required policies and procedures for the incident, problem and change management.

service performance expectations are met with service levels and quality.

any service-related issues and risks to Genpact Track lead and/or CLIENT Track Lead about the Tape Backups and related troubleshooting methods.

versed with basics of Operating systems such as Linux, Windows, Solaris etc.

experience with Tape Libraries and how they are handled.

knowledge on Tape encryption.

experience on NDMP Backups and their configuration.

experience on NetBackup Catalog recovery and its procedures.

about Exchange backups.

experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.

experience with troubleshooting on restores.

Must have good trouble shooting and analytical skills.

Excellent communication skills (verbal and written). High energy, results driven person with strong interpersonal skills.

Able to work under minimal supervision.

Qualifications we seek in you!

Minimum Qualifications or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills Markets Domain knowledge is preferred.

of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.

about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.

understanding of IT infrastructure and troubleshooting.

and system expertise in relevant IT workstreams.

analytical and problem-solving skills.

troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

knowledge in specific areas allowing them to tackle intricate problems.

with L1 Support to provide guidance and share insights for ongoing issue resolution.

problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

to effectively interact with stakeholders in implementation of new functionality and solving problems.

communication skills (written and verbal). to coordinate and execute projects assigned.

Basic understanding of IT infrastructure and troubleshooting.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.