Onsite Computer Technician, End User

Job Summary

This position will require onsite presence at our facility in the Detroit metro area.

The Technician, Computer, End User III under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2/3 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the Qualfon software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.

Voluntary Self-Identification of Disability Form

Duties and Responsibilities:

Install and configures personal computer hardware, software applications and peripherals.

Provides Sr Management/Executive support

Technical escalation points for T2 team members

Works independently with minimal supervision required

Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux

Troubleshoot Windows 10, for common software and hardware related problems.

Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Area of expertise (Skills)

Other Skills and Experience:

Minimum 5+-year experience as a personal computer technician supporting a large environment of users

Proven ability to troubleshoot users’ issues remotely

Proficient in MS Word, Excel, OneDrive, and Teams

Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling

Expertise with remote support tools i.e., Bomgar

5 years’ experience with Citrix, Terminal Servers, or VMWare

5 years’ experience with VPN

5 years’ experience with hands-on Networking and Active Directory

Advanced knowledge of personal computer hardware and peripherals

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.