Allstate Licensed Agency Sales/Customer Service Agent

Job Description

Join The Emerald Insurance Agency, a leading insurance agency in Houston, Texas. As an Allstate Licensed Agency Sales/Customer Service Agent, you'll have the opportunity to represent a trusted brand and contribute to the success of our team. We offer a hybrid remote work arrangement, combining the convenience of working from home with the engagement of on-site collaboration.

At The Emerald Insurance Agency, we prioritize building meaningful relationships with our clients. You'll engage with current and prospective customers, understanding their insurance needs and providing personalized advice and solutions. As a key member of our sales team, you'll handle both inbound and outbound calls, guiding clients through their options, explaining coverage details, and presenting tailored insurance plans.

We value our clients' trust, which is why we focus on delivering exceptional customer service. You'll optimize client portfolios by cross-selling additional products and bundling policies to meet their evolving needs. We foster a supportive and inclusive environment, where teamwork and collaboration are essential to success.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Mon-Fri Schedule

Evenings Off

Responsibilities

Responsibilities:

Engage with potential and existing clients to determine their insurance needs and recommend appropriate coverage options.

Provide superior customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction.

Manage a high volume of incoming calls and emails, maintaining accurate records of client interactions and transactions.

Prepare quotes, process policy changes, and assist with policy renewals.

Identify opportunities for cross-selling and upselling additional products to clients.

Stay up-to-date on industry trends, regulatory changes, and new insurance products to provide relevant and accurate information to clients.

Collaborate with team members and insurance carriers to deliver comprehensive insurance solutions to clients.

Requirements

Requirements:

Active Allstate License: Must hold an active Allstate Insurance License.

Prior Sales Experience: Experience in sales or customer service, preferably in the insurance industry.

Exceptional Communication Skills: Strong verbal and written communication abilities to effectively interact with clients and team members.

Customer-Focused Mindset: A genuine desire to provide exceptional service and build long-term relationships with clients.

Adaptability: Ability to adapt to changing customer needs and industry trends.

Self-Motivated: Proactive and self-driven with a strong work ethic and goal-oriented mindset.