Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:027563 Customer Service Representative (Open)

Job Description:

Customer Service Representative

Greif has a great opportunity to join a team where Customer service satisfaction is our Top priority. This team supports a fast-paced, growing site! In this position, you will have many opportunities to make a real impact on our customers and contribute to the success of the plant team.

Some of the Benefits you will enjoy from Day One are:

Three weeks of PTO (prorated in the first year)

Ten paid holidays

Comprehensive Medical, Dental, and Vision coverage

401K company match + Contribution

Tuition reimbursement (up to $5,250 each year)

Paid Parental leave

Other benefits subject to a waiting period:

Profit-sharing program

Annual Office Bonus Plan

Major Responsibilities

Serves as the primary contact between Greif and its customers.

Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.

Receives customer orders (via e-mail, fax, or telephone) and assures accurate and timely entry into applicable ERP software.

Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.

Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for return of materials initiates returned sales procedure, and prepares credit request.

Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate.

Assist in resolving and preparing documents for billing corrections.

Assists in setting up new customer accounts.

Assists in the orientation and training of other employees as requested.

Develops knowledge of products, policies, and procedures necessary to perform job duties.

Maintains excellent records.

May participate in problem-solving teams for continuous process improvement.

Reviews inventory levels with sales representatives to minimize inventory orders

Assist in the development and maintenance of item specifications.

Demonstrated skills in verbal and written communications.

Data entry for box and sheet pricing

Centralize COUPA/Purchasing reviews and PO’s

Drop and rental trailer pool tracking

Costing audits for box/spec profitability

Vendor relationship development for pallets, ink, etc.

Performs other duties as assigned.

Knowledge and Skills

Demonstrated skills in verbal and written communication.

Solid knowledge of products and services.

Proficient computer skills with the ability to learn new software. MS Excel required, and ERP Systems knowledge is a plus

Good knowledge of basic office equipment

Good organization and data entry skills.

Good attention to detail.

Self-starter that can work with minimal supervision.

#LI-MK140

EEO Statement:

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.

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