Desk Side Support (Tier 2)

Deskside Support Technician

Clearance US Citizenship is required / Ability to obtain a Public Trust level 3

Job Duties:

Responsibilities:

Daily client interface.

Representing IntelliDyne and its interests in all client engagements.

Addressing and correcting any hardware, software or connection issues.

Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.

Resolving problems through customer education, training and direct assistance.

Ensuring backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

Responding and correcting formatting for printing and all other peripheral issues as they arise.

Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.

Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

Required:

DOD 8570 IAT Level ll, or lll certification required: example Security+ CE

Minimum of 3 years of enterprise experience in commercial or government environment.

Familiar with all standard MS Office software systems and MS Project.

Possess knowledge of workstation administration and management, including imaging.

Basic network support experience to include account administration in active directory environment.

Excellent analytical, oral and written communication, presentation, and problem-solving skills.

Ability to gain internal support and to operate independently without supervision.

Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

Bachelor’s Degree desired.

ITIL Foundations v3 desired.

Knowledge of Remedy, ServiceNow or other trouble ticket software.

Experience with Bombgar

Join an Award – Winning Team! Voted as Most Innovative and Fastest Growing Company, Varada Consulting offers highly customized IT capabilities in the federal civilian and DoD market space in support of the mission objectives of the federal government. Varada provides competitive compensation and benefits packages including 100% employer paid healthcare premium.

Varada Consulting, LLC is an Equal Employment Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.