Customer Service Representative - 2nd Shift

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

2 years of customer service experience

Strong computer, typing and 10-key skills

Experience with Microsoft Office

Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

Transportation experience

Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

Pay starts at $21.16

2nd Shift

Full health insurance benefits on day one

Life and disability insurance

Earn up to 13 days PTO your first year

9 paid company holidays

401(k) option with company match

Education assistance

What you’ll do on a typical day:

Bill shipments according to applicable tariffs and pricing agreements

Recognize and resolve documentation errors

Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.