Investment Team Customer Processor / Administrator

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Investment Team Customer Administrator - £24,480 plus career progression salary increases & annual bonus

Start Date: 15th July 2024

Location: Belfast City

Hours: 35 hours a week

Are you looking for a new and exciting career?

We are looking for ambitious Administrators with experience in Financial Services, to join our HUB Investment team, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.

Our Investment Team process new business applications accurately and efficiently. This is a dual role where you will spend roughly 50% on administration and 50% contacting customers over the phone, ensuring the customer completes their investment journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Salary: £24,480 plus career progression salary increases & discretionary bonus

Location: Belfast City. Office based then hybrid after probation

This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm or 10am-6pm Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (2 days in the office)

Who is HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskilling into another part of the business.

What can we offer you?

• Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £28k+, based on role performance & personal attitudes at work

• 28 Days Annual Leave (plus bank holidays), additional day for your Birthday, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.

• Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution

• Private Medical Cover, Income Protection and Life Assurance

• Learning and Development opportunities - including access to LinkedIn Learning.

• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

• Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing:

As an Investment Team Process, you will guide and assist customers through the application process, provide accurate information and by providing and maintaining excellent levels of customer service.

You will take ownership and responsibility of your customer applications and customer enquiries, ensuring customers are provided with advice and service that is compliant with all existing legal, regulatory and business standards, as well as recording information in a timely and accurate manner

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.

Who do we look for:

To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following;

• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

• Financial Services experience in both administration and customer interaction

• Good level of mathematical ability – able to do basic calculations and working out percentages

• Customer orientated and have the customer’s best interest at the heart of everything you do

• Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality

• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities

• Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels

If this sounds like your next opportunity with career progression, we want to hear from you!

About Us

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.

How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.

We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy here.

Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments here.

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. We look forward to welcoming you to the team soon.

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