Technology Delivery Manager

Technology Delivery Manager

HR Technology Manager (I)

Technology Delivery Manager

Title: Technology Delivery Manager

Role Summary

We are seeking an HR Technology Delivery Manager to join our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader, Global Operating Model.

You will lead, inspire and motivate a multi-disciplinary team of Product Owners and Technology Assurance team members and work alongside them to deliver within a high-quality and outcome-oriented culture. This role will serve as a liaison between the delivery team and key stakeholder(s), internal or external. For this, we expect you to actively work with Product Owners to align on initiatives and priorities, proactively identifying risks and dependencies throughout all phases of these initiatives. You will be part of the product life cycle by supporting Product Owners and Analysts and other change originators.

Key Responsibilities

Own the tech roadmap for your areas of responsibility, working with Product Owners, Tech Assurance, other HR Operations teams and the business to capture requirements and present an overall view of tech deliverables.

Responsible for resource management across for your areas of responsibility, and wider as necessary, to ensure projects are delivered on time and to specification of stakeholders.

Support in development of Project Management frameworks (Waterfall and Agile), providing suitable training and coaching to Product Owners, Analysts, Tech Assurance and other project team members.

Responsible for overall service provided by Tech, ensuring that stakeholders are kept informed, relevant project documentation is created, managed and maintained.

Responsible for Incident Management, ensuring that incidents are captured and being managed against SLA’s, all necessary stakeholders are informed, comms are sent to those impacted, and necessary PIR’s are actioned and plans followed up.

Responsible for adequate reporting of projects utilising Jira as the system of choice, reporting against any risks and expected delivery of projects.

Support in project delivery for key projects that span across Product Areas as identified, connecting and engaging the right people for projects and managing through to delivery.

Operate in a global Operating Model, working with key stakeholders located in a number of different locations.

Skills & Experience

A technical background with a proven track record of leading multi-disciplinary teams delivering complex software projects across Workday and other HR Technologies;

Excellent stakeholder management skills to engage, communicate, compromise and gain success during our product lifecycle.

Strong analytical and diagnostic skills, particularly concerning technical risks, issues, and constraints;

Senior principles, leading by example, showing work ethic and passionate, professional attitude;

Knowledge of distributed, redundant, and transactional systems;

Excellent written and verbal communication skills (English);

Proven track record of Incident & Change Management;

Experience using defect tracking systems (Jira preferred)

Hold a project management qualification, ideally Prince 2 Agile and/or Practitioner

JR115285