IT White-glove Support Specialists

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

A PROUD HISTORY OF OVER 75 YEARS

FY22 REVENUE 10.4 BN USD

WE’RE PRESENT IN 66 COUNTRIES

OVER 1,400 ACTIVE GLOBAL CLIENTS

Position : IT White-glove Support Specialists

Location : New York

Job Details

The role of IT White-glove Support is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

Provide white-glove technical support to AbleTo’s Clinicians via phone, email, and remote login.

Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

Proactively and consistently communicate with clients and colleagues

Accurately and promptly record all-time in our ticketing system

Proactively manage ticket queue

Ensure all ticket notes and statuses are up to date

Troubleshoot end-user technical issues and document all steps up through resolution

Effectively multi-task to manage workload

Collaborate on the improvement of operational effectiveness

Document, take ownership of, and escalate issues

Meet individual and team SLA targets

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.