Support Engineer

Company Overview:

MITC is not just a Managed Services Provider – we're a small team of passionate tech enthusiasts who believe in creating a work environment that's both professional and relaxed. We have a strong focus on client satisfaction via standard processes and procedures approach and our clients have been with us for many years. With a diverse client base of fantastic companies, we offer an opportunity to work with a variety of technologies and challenges in the ever-evolving IT landscape.

Position Summary:

We're looking for a skilled Support Engineer who thrives in supporting small sized businesses in the Sacramento area. You'll play a crucial role in managing and resolving a wide range of technical issues, while also contributing to our vCIO SAAS application support team. This is a versatile role that combines technical know-how with outstanding interpersonal skills.

Key Responsibilities:

• Provide end-user support (Windows 10/11, Outlook, Office 365, networking issues, etc., account and equipment set up for new and current users).

• Ability to learn and provide basic support to ~100 different line of business applications our clients run their business on (accounting software, user management apps, construction software and more)

• Administer Windows Server (user accounts, AD/GP, DNS, DHCP, network shares)

• Manage backup/recovery processes

• Handle end user networking issue (VPN, DHCP, WiFi, etc)

• Ensure security best practices are followed (Phishing test, high level managing of MS Defender for Business, MFA, etc)

• Administer Office 365 (Exchange Online, Teams, SharePoint)

• Manage Azure virtual machines (patching, reboot, etc)

• Big plus if you have experience working at MSP, and have worked with Datto RMM, Datto BCDR, Quest Rapid Recovery solutions.

• Support our vCIO/QBR platform (user set up, password and MFA resets and more)

Requirements:

• 5+ years of relevant experience

• Fluent in English

• Strong desire to learn and innovate

• Located in the greater Sacramento area for occasional on-site client visits

• Able to lift/shift IT equipment (PCs, monitors, switches as well as larger UPSs, servers, etc – with some assistance, this is rare but can happen)

• Relevant certifications (a plus but not mandatory)

• This is a full time position, work hours are 8am-5pm, and rare after hours and very rare weekend emergency or project support

• Must have reliable means of transportation to get to clients sites when work cannot be performed remotely.

Why Join Us?

• Flexible Work Arrangements: Enjoy the flexibility of working from home, with a 40-hour week contract or W2 position.

• Professional Growth: We invest in your growth with paid technical training and opportunities to work with a variety of business applications and cloud systems.

• Health Benefits Contribution: We care about your wellbeing and contribute to your health benefits.

• Communication Support: We help with your cell phone bills.

• Engaging Work Culture: Be part of a team where your ideas matter, and your work impacts the success of our clients.

• Equipment: We provide a laptop and dual monitors.

How to Apply:

Ready to take the next step in your career? Send your resume, general availability, and hourly rate expectations to .

We can't wait to hear from you and explore how you can make a difference in our team!