A/V Support Tech (evening shift)

We are partnering with a direct client in search of a A/V Support Technician. This is an evening shift role onsite in NYC. Must be proficient in troubleshooting Zoom.

Title: A/V Support Tech

Location: onsite in NYC (local candidates welcome to apply!)

Duration: FTE/Permanent

Pay: $65-82K DOE

Hours: This is an evening shift position - hours are 3pm –11PM

Responsibilities:

Collaborate with colleagues to support meetings and multi-media activities

Set up conference room technology for scheduled and ad hoc audio and video meetings

Assist meeting participants in using the Firm’s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike

Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events

Help troubleshoot, repair or escalate issues related to our integrated AV systems

Support Firm events by setting up, supporting and/or removing AV equipment

Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly

Take ownership of technical problems and be proactive in resolving the issue

Assist the team with IT equipment moves to support internal office relocations

Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions

Qualifications:

1+ year in a similar role

High School diploma required; a Bachelor's degree in related field preferred

Knowledge of VOIP system, Cisco Call manager

Diagnosing and resolving end-user issues

Team player who is ambitious and motivated

Excellent interpersonal skills and patience working with others

Must be able to multitask and work in a fast-paced environment

Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization

Strives to exceed the expectations and needs of internal and external clients

Makes personal contact, follow ups and closes loops in a timely manner

Ability to work in a team and solo environment

Excellent verbal and written skills

Capable of grasping new concepts without prior experience

Ability to lift 50Lbs or move equipment, if needed

We are an Equal Opportunity Employer