IT Business Support Analyst

IT Business Support Analyst

Tremendous opportunity to join a dynamic company in this newly created job.

RESPONSIBILITIES:

Act as a coordinator between IT, operations, and engineering about machine network connectivity and IoT applications

Serve as a liaison between the local business community and the broader IT organization, ensuring clear communication and alignment of IT initiatives with business objectives

Contribute to the execution of IT strategies and projects as local IT project manager in alignment with the specific needs of the local production site.

50% of your time will be spent providing technical support on hardware, software, and essential network support, including PCs, Laptops, printers, Windows, O365, and MS Office in a manufacturing environment

30% of the time is connecting and supporting IoT connectivity to manufacturing equipment

20% of the time working with the business as a liaison with IT and managing projects

Provide comprehensive technical support to a team of 50 associates

Setting up new docking stations and PCs

Daily review of system backups for local site and operating servers and network equipment (review and documentation)

Assist Network administrators with troubleshooting Network Connectivity, Server, and VoIP issues and maintaining correct Active Directory entries for desktops

Support of MS Office Suite, Outlook email applications on the desktop, and other company-endorsed desktop and mobile applications

First-level support for all non-SAP applications

Resolution of hardware and software problems related to desktop and mobile devices

Maintain incident and service tickets using ServiceNow

Maintain Configuration Items (CI) in Computer Management Database (CMDB)

Support production and office peripherals as needed

Maintenance and update of IoT device documentation relative to network components and login information

Maintenance of IoT and office device connections to the correct VLANs and networks.

This opportunity is a direct hire position in Chandler, AZ. Excellent work environment and company culture. We offer a bonus program, 401k match, and flexible hours.

REQUIRED SKILLS:

1+ years of technical support experience (hardware & software)

Windows networking experience

IoT connectivity and support experience

Project management and coordination experience

Experience working with the business to understand IT needs

Windows 10 experience

Office 365

Sharepoint

Experience imaging PCs and Laptops

DHCP, TCP/IP, VPN, DNS, and ADS

Knowledge of remote access technologies

Firewall appliances and network subnets

Solid technical documentation skills

Strong troubleshooting skills

Comfortable working in a manufacturing environment

Passion for learning and technology

Excellent documentation skills

Excellent communication skills

Excellent customer service skills and take ownership of solving issues

Sense of urgency and proactive personality

Ability to work independently with strong time and prioritization management skills

PREFERRED SKILLS:

Experience connecting measuring machines and actual production equipment to networks & computers

Understanding of Programmable Logic Controller (PLC)

ServiceNow

Must be authorized to work in the U.S./ Sponsorships are not available.