Technical Manager (Softlines)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

SUMMARY

The individual in this role functions as a Regulatory Affairs and Technical Standards Manager who has business unit level influence and is generally recognized as a subject matter expert. Delivers effective and efficient technical support to Lab Operations and Client Service teams in line with company’s financial objectives, mission and values. Responsible for effectively maintaining and providing regulatory, technical standards, and quality and safety requirements to appropriate staff and client base.

REPORTING LINE

Directly reports to the Senior Director, Technical Services & Operations

JOB FUNCTIONS

Responsible for effectively maintaining and providing regulatory, technical standards, and quality and safety requirements to appropriate staff and client base.

Develop product safety and quality specifications to capture regulatory and industry standards requirements for various products and businesses.

Develops technical SOPs and protocols incorporating customer requirements and communicating with supporting product documentation to executing teams in operations and client service departments.

Responsible for developing and updating regional pricing for client testing programs

Conducts regular information and training sessions for all levels of staff to build and impact their technical capabilities in terms of product safety and quality testing and inspection.

Manages special projects by developing appropriate project plan and coordinate necessary activities across multiple labs for execution in order to meet customer requirements and expectations

Adheres to internal standards, policies and procedures.

Performs other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE

Required:

Must possess a Bachelor's degree in Textile Chemistry, Textile engineering, or chemical engineering (or other related field) AND

7-10+ years of experience in a related field AND

3+ years of experience in a multinational organization within a specific category or line of business

Preferred:

Master’s degree in Textile Chemistry, Textile Engineering, or Chemical Engineering (or other related field)

KNOWLEDGE / SKILLS / ABILITIES

Language Skills: English Advanced

Mathematical Skills: Advanced preferred

Computer Skills: MS Office (Word, Excel, PowerPoint) – Advanced user proficiency required

Other:

Proven leadership skills; ability to coordinate and motivate staff toward a common goal. Must take ownership of objectives and hold self-accountable.

Proven interpersonal skills for effective work with client services teams, to include cross cultural sensitivities. Customer focused capable of building trust, value others and communicate effectively.

A thorough understanding of the regulations and regulatory landscape in North America. This includes being familiar with and active in CPCS, AAFA, AATCC and ASTM Organizations.

Excellent written and verbal communication skills with the ability to interact with all departments within the organization. Must be an extensive multi-tasker, and problem solver with high energy levels and strong organizational abilities.

Ability to handle multiple competing priorities across departments and operating units through effective resource management. Strong project management skills required.

TRAVEL

Travels up to 10% of time. Some travel might be international.

WORK LOCATION

Location of the Job: New Jersey, USA

Work Schedule:

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work requires willingness to work a flexible schedule

Ability to work from home when approved

Longer hours, evenings and/or weekend work will be necessary as job duties demand

Additional Information

WORK LOCATION

Location of the Job: New Jersey, USA

Work Schedule:

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work requires willingness to work a flexible schedule

Ability to work from home when approved

Longer hours, evenings and/or weekend work will be necessary as job duties demand

career at SGS enables you to collaborate in an open, friendly and supportive culture that thrives on teamwork, and flourish in an environment where people respect and help each other to grow and succeed. Expand and enrich your career through endless opportunities to learn, grow your expertise and fulfill your potential.