Customer Care Administrator

LaSalle Network has partnered with a technology and industrial company that is hiring a Customer Care Administrator in the Rolling Meadows, IL area. This opportunity will allow you to work as part of a dynamic team while putting your orginizational skills to use.

This position is 100% onsite.

Customer Care Administrator Responsibilities:

Dispatch Certified Chefs as requested for start-up trainings

Developing and coordinating standardized operating procedures for dispatch processes

Process and follow up with Return Goods Authorization requests to ensure timeliness from all parties, acting as liaison with the North America Distribution Center (NADC) and carrier to coordinate shipments to the NADC

Review all orders assigned for correct configuration, prices, ship dates and inventory availability

Must process accurate orders same-day/next day in place in ERP system

Continuously manage and maintain own order logs updated and maintaining order data

Comprehend and adhere to order process corporate authorization guidelines

Partner with Service team to ensure service work orders are triggered with required and updated information

Provide PODs when requested

Exchange with CCM team members and managers to analyze and develop best practices

Backup CCMs as needed for orders

Participate in all required company programs and activities

Cultivate relationships with external partners and internal partners

Great communication by both email and phone

Customer Care Administrator Requirements:

Manage Salesforce and SAP customer master data accounts setup including applications and acting as liaison with the Finance Department

Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required

Provide PODs when requested

Must have order processing or order entry experience

Approve Chef expenses and adherence to the freelance contract

Resolve problems or escalate issues to Technical department when necessary

Manage high-volume email correspondence and respond in a timely manner

Provide back-up support to other team members

Create and update SOPs as required

Train Sales Managers and Representatives s on Customer Care territory processes and procedures

Thank you,

Emily Schacht

Team Lead

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.