Jewellery Customer Order associate

Position Overview

Customer Order Executive is pivotal in maintaining positive customer relationships, optimizing order fulfillment processes, and contributing to the overall success of the organization.

Role and Responsibilities

Order Processsing

· Receive and process customer orders through various channels store counter, email, or online system.

· Ensure accuracy and completeness of orders, including product details, quantities, and customer information.

Order Tracking and Fulfillment

· Track the status of orders from placement to delivery, and ensure timely fulfillment.

· Coordinate with processing team to arrange for timely delivery to retail outlets.

Quality Assurance

· Conduct quality checks on orders to ensure accuracy, completeness, and compliance with quality standards.

· Address any issues related to product quality or discrepancies in orders, and take corrective actions as necessary.

Qualifications and Education Requirements

· Graduate from anyfield.

· Should have Computer Operating knowledge.

Preferred skills and experience:

· Should have worked in Jewellery industry. (Manufacturing or Jewellery Background in Gold Preferred)

· Should have worked on any Jewellery software.

· Should know the basic calculations of the Jewellery weights.