Manager - Active TX Ops

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TL IP/MPLS Operations

Job Level/ Designation

M1

Function / Department

Technology / Transport

Location

Kolkata

Hiring Manager

Subhadip Pramanik

Job Purpose

Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products

Deliver SLA/KPI for IP/MPLS network, mobility and enterprise services.

Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.

Key Result

Areas/Accountabilities

Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP, IN, RECC, 2G/3G/4G, MoRAN etc. (Core Service Availability – 99.995)

Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995)

Spare Management and Ensuring fault within MTTR.

Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.

Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI)

Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.

Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other offnet service providers.

Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers

Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS

Networks, Service Level SLA, analysis, recommendation and implementation

Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.

Develop IP competence across transport vertical to be ahead of curve.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership