Dispatcher - Dispatch Supervisor

Job Description

Part Time 7:30am-2pm

Responsibilities, include but are not limited to:

Act as the main point of contact for all Independent Contractors - up to 35 at a time

Develop and maintain a professional and respectful relationship with each driver to ensure a mutually beneficial partnership

Scheduling, dispatching, recruiting and managing the fleet and the entire delivery process upwards of 50 orders and 20 routes daily

Assume ownership for each order, from origination through delivery

Monitor driver and service performance as it relates to incidents, failures, vehicle breakdowns, and other potential service disruptions, and effectively find prompt solutions when these issues occur

Prioritize customer issues above lower priority activities

Prioritize critical delivery windows

Communicate solutions to customers regarding issues impacting service level agreements

Ensure critical commitments are fulfilled and coordinate special service projects

Document service issues and communicate with customer service reps when needed

Maintain strong professional relationships with internal clients, external clients, and department heads.

Ensure prompt investigation and resolution of complaints and incidents as relates to customer service failures

Uphold all company policies, goals, and values.

Continuous updating of Dispatch & SOP's with growth & policy change

Answers multi-line telephone and maintain a professional office environment

Operate Dispatch Software and GPS equipment

Embrace, promote and lead continuous process improvement efforts.

Requirements & Skills

Excellent attendance track record is a must as we cater to the healthcare industry

Ability to thrive in a fast-paced competitive environment

The ability to manage up to 35 contractors

Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to meet expectations towards solving customer issues

Possess the ability to build relationships with internal/external customers and vendor partners.

Creative prioritization and problem-solving skills.

Past office/clerical experience, requested, but not required

Proficiency in Microsoft Office software, with experience in Microsoft Outlook, and Google Sheets

Computer skills including e-mail, spreadsheets, data base activity, and keyboarding are a must.

Spanish Bilingual a plus

Able and willing to work flexible work schedule.

1 year of experience preferred.

Physical Requirements

Ability to focus and understand GPS monitoring maps for extended periods of time.

This position is physical at our office location in Downers Grove, IL.

THIS IS NOT A REMOTE POSITION

*This posting is not intended to be all-inclusive. Team member may perform other related duties as needed to meet the ongoing needs of operationsCompany Description

Elite Logistics Solutions is a growing Logistics and Delivery Company providing services largely to the Healthcare Supply Chain Industry. We focus on services ranging from medical specimens, pharmaceuticals, equipment, and final mile consumer products. Our 15 years of success stems from providing exceptional customer service and maintaining a tight knit, bottom up management operation with local and national partnerships. We are looking to add the right candidate for a permanent role on our team!