IT Head

Duties and Responsibilities:

Provide leadership in technology portfolio for enablement and innovation.

Manage portfolio of technology projects to meet cost, scope, and schedule constraints.

Develop key performance indicators and SLAs in lieu of requirement of stakeholders.

Develop policies for inter IT operations to drive attainment of SLAs.

Define the enterprise architecture in conjunction with current and future requirements.

Manage and support delivery of software and hardware operations and projects.

Enable process efficiency of back-office operations.

Drive innovation for front office or core business operations by recommending viable technologies.

Identify key skills and talent gaps in the organization and work to recruit, train, and retain talent.

Identify and manage external vendors in the delivery of contracted work.