Store Manager

Luxury Fashion Brand is hiring in Bangkok Thailand.

Job Title Store Manager

Main Duties & Responsibilities

Ensure the achievement of store sales budget

Responsible for managing the store costs in an effective manner

Responsible for the overall results of the store, working closely with all team (FoH and BoH) to ensure that the day-to-day activities build into the long-term plan

As a dynamic and inspiring leader, manage all activities to achieve store business objectives, demonstrating an excellent client experience

Perform with high integrity in company compliance with Corporate departments

Be an ambassador of the brand by promoting its values and ambitions within the marketplace

Key Accountabilities

Empowered by the Retail Director/Area Manager:

Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate management

Develop and implement business action plans to maximize sales for each product category and clients tier segment

Ensure the implementation and execution of all company initiatives within the store

Ensure that the highest level of client service is provided motivating and challenging the employee (FoH and BoH)

Guarantee the full organization of Company assets, for both the BoH and FoH guidelines

Communicate Company set KPIs and identify strategies to ensure that the performance standards are met

Lead daily store briefing to communicate current business trends, relevant updates and motivate the store employees to perform

Manage and support stock levels through direct communication with key business departments

Assure stock fill-in on basics and purchase assortment to achieve store goals

Lead the CRM processes in order to: - guarantee the execution of the Companys CRM initiatives - develop opportunities with loyal and potential clients

Ensure Learning and Development activities for the store employees:

Overseeing training conducted by other Team members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered

Collaboration with HR L&D, preparing individual development plans for the employee, which include clear, measurable goals and performance reviews on timely bases

Conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback

Provide the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees

Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors performance

Monitor store expenses and maintain store operating budget while aiming to reduce overall cost

Oversee the processing of daily incoming and outbound merchandise requests and shipments

Guarantee the Visual Merchandising standards (note: Agile and Bottom Heavy clusters dont include the role of Visual Merchandiser in store)

Assure the inventory control

Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization (BoH when available)

Collaborate with Corporate departments for adhering to and enforcing all companys policies and procedures

Work with HR to:

Recruit and retain a high performing team

Ensure a consistent and branded onboarding experience for all new joiners

Participate to the Corporate review process for all store employees and set annual employees goals

Assure effective resolution for all the employee relations issues

Ensure Learning and Development activities for the store employees of FoH and BoH

Assure excellent performance for the BoH team in order to:

Guarantee an effective support on the FoH activities

Be compliant with Company procedures

Assure the effective alignment of the team in order to guarantee the store profitability and ensure an excellent level of client service

Perform other duties as directed

Job Qualifications

Experienced hire, minimum of 5-8 years of experience as a Manager in retail, Luxury retail, or service related industry in multi-category store

Direct responsibility over specific business lines and over a portion of the team

Industry awareness and strong business acumen

Passion for the Fashion Industry

Outstanding communication and interpersonal skills with excellent command of spoken and written English