Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On BEHALF of OUR CLIENT, Build A Sign, we solicit candidates to apply for the following role:
The Customer Service Representative answers phone calls for all company websites. This role will work to build a knowledge base about company websites, phone queues, promotions, and services being offered. This person should meet performance goals and be customer-focused.
What does a CSR do?
Ensure all customers have an outstanding experience;
Efficiently navigate company tools and websites;
Master information contained in our website, including production materials and processes, use of customization, and admin. tools, status, and delivery of products, placing admin. orders, etc;
Troubleshoot and resolve customer issues;
Take notes and maintain records for all customer interactions;
Actively provide feedback to the organization about inefficiencies and trends identified;
Perform additional duties as required. A CSR should demonstrate the following:
Customer service orientation– be warm, personable, courteous, and solution-focused;
Excellent attendance– we need you here to provide an outstanding experience for our customers;
Organization and strong attention to detail;
Excellent problem-solving skills;
Success in a fast-paced environment and ability to multi-task;
Internet and computer savvy;
Ability to work well in a team;
Hustle and urgency without sacrificing customer service– your goal is to deliver one contact resolution to customers;
Highly motivated and actively takes interest in self-development;
Ability to effectively communicate across all departments about customer needs, product availability, process, purchase orders, etc. What does a CSR need?
Secondary Level Education with a minimum of 5 subjects including Mathematics and English. Information Technology is a plus;
1 – 2 years of customer service experience, preferably in a call center;
Basic internet troubleshooting skills;
Must be Internet and computer savvy;
Proven ability to multi-task in a fast-paced environment;
Strong written and oral communication skills;
Demonstrated professionalism and customer-focused mindset;
Flexible able to work any shift which spans 6 days per week between 7 am to 7 pm. Though we appreciate all candidates, only those shortlisted candidates will be contacted.