Customer Service Provider

Job Description

Our vision: We exist to enrich the lives of those around us.

What makes Rescue Restoration a fantastic company to work for? When you join Rescue Restoration, you will be a part of a fast-growing organization that values having a healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Rescue Restoration is Dallas Fort Worth’s most trusted expert in water, fire, and mold remediation. We specialize in providing a white glove service to our clients in need of assistance in these areas. If you like working with high-performing, driven, passionate people in a supportive environment, then Rescue is the place for you!

Job Summary:

Customer Experience Providers focus on building lifelong relationships through incredible experiences for customers. Successful CEPs demonstrate a genuine interest in how Rescue Restoration's services can help meet customers' home needs. Customer Experience Providers present options to customers to make their experience seamless and convenient.

Basic Functions:

Put customers at the center of everything you do

Earn the customers’ trust

Create wins for the customer, the company, and the Customer Experience team

Possess strong character and values

Work effectively with the team

Qualifications:

Strong customer service and communication skills

Must be at least 18 years of age

Must have at least 2 years of customer service experience

Must be able to comply with Company attendance standards as described in established guidelines

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Work Behaviors:

Must be able to effectively communicate with customers and team members.

Must have mental skills such as critical thinking, problem-solving, and a technical vocabulary to understand directions and adhere to established practices.

Able to adapt well to workplace stressors such as customer service complaints.

Have preferred software knowledge - Outlook, SuccessWare, ADP, MS Office Suite, and iOS devices.

Working Conditions:

Working indoors

Sit for long periods

Must use hands for repetitive movement

Working near others

Problem-solving

Written and verbal communication skills

Computer and software skills

Ability to read and interpret text online or in print

Memorizing scripts for in-person and over-the-phone interactions

8-hour workdays

Rotating shifts, overtime, weekend work

Participate in Team building activities

Benefits/Perks:

Discount on company services for you, the employee

Amazing benefits: 401(k) match program, paid holidays, monthly massages, discounted CrossFit membership with peloton bike access, free monthly haircuts, quarterly company family meetings & many other fun activities