Guest Services and Events Team Member - Starkville Parks and

Job Description

GUEST SERVICES & EVENTS TEAM MEMBER - Starkville Parks & Recreation

Sports Facilities Management, LLC

LOCATION: Starkville, MS

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME

ABOUT THE COMPANY:

Starkville Parks & Recreation and Cornerstone Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Starkville, MS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Starkville Parks & Recreation and Cornerstone Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICES:

Greet guests and provide information and wayfinding as needed

Provide courteous and friendly first-in-class service to all guests

Picking up the facility grounds and cleaning restroom facilities

Be knowledgeable about facility programs (format, pricing, meeting dates/times)

Operate ticket sales booth and handle cash

Supervise athletic fields and enforce rules during events

Occasionally record event scores (tournaments/leagues) and print game sheets

Maintain confidentiality and discretion with guest and Team Member information

Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager

Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness

Know and enforce the venue policies and procedures

Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary

Hours will be early morning to late evenings

Excellent communication skills, both verbal and written

Ability to maintain focus in a high-volume, fast-paced environment

Customer service and cash handling experience preferred or quick study

Must be at least 16 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Must be able to lift 20 pounds waist-high

May be required to sit or stand for extended periods whether indoors or outdoors, and squat, stoop, or bend

Will be required to operate a computer

The facility has intermittent noise

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