Maintenance Technician

Job Description

Job Title: Maintenance Technician

Reports to: Lead Maintenance Technician

FLSA Status: Non-Exempt

Department: Operations

Location: Coral Springs

About our company

Blue Stream Fiber provides all customers, including residents, HOAs, COAs, developers, and businesses with the most advanced broadband, television, and voice products all over 100% gigabit-capable networks. With a 45-year history of providing customers with local and high-touch customer service and world-class future-proof technology, Blue Stream Fiber has become a trusted telecommunications partner throughout Florida.

Our Mission Statement:

We earn the trust of communities to provide their essential connection to the world, Internet Service. Using our service will improve our customers’ daily experience, because for once, they will have Internet, TV and Phone that just works right every day and is backed by a team that cares.

Our Vision Statement:

To push the bar higher each day, to never stop listening to our customers and to provide a service that is clearly better than anyone else.

Why work for us:

Industry leader for over 45 years.

Great culture and support team.

Dynamic and collaborative team environment.

Eligibility to enroll in medical benefits after one month, as well as 401K plan.

PTO & Paid Holidays.

Strong company commitment to community outreach initiatives.

Recipient of multiple industry awards, including Best Places to Work, Innovation, Leadership and Readers’ choice.

About the role:

The Lead Maintenance Technician will perform preventative plant maintenance, outage restoration, signal level balancing, troubleshooting and repair for broadband two-way residential and business commercial services for cable television and high-speed internet, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution.

Responsibilities for this role:

Troubleshoot and repair fiber, trunk and distribution problems associated with power levels, RF, AC and DC on the forward and reverse plant.

Perform preventative maintenance of power supplies, plant electronics and physical plant components.

Participate in performing 24-hour FCC Proof of Performance Test.

Perform routine balancing, alignment and adjustment of plant equipment used to amplify and process signals, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution amps.

Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.

Perform the duties of a Service Technician, when needed, to troubleshoot and repair customer cable or high-speed internet services from plant distribution amplifier/line extender to the applicable customer premises equipment (CPE) (ie: TV set, Cable Modem, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of aerial & underground drops, interior wiring, splitters, mini-amps, connectors and drop splices.

Participate in scheduled on-call (stand-by) duties for providing technical repair and system maintenance during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.

Maintain daily records, logs, receipts, and other necessary documents.

Maintain a clean, secure and properly stocked assigned company vehicle.

Perform all assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC and local ordinances.

Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance and demeanor.

Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.

Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR’s, cable line toners, ohm meters, CLI detection meters, etc.)

Knowledge of National Electric Code and National Electrical Safety Code

Ability to perform all splicing and equipment configuration on different coaxial cable sizes and on fiber optic.

Ability to read and comprehend system design prints.

Requirements for this role:

High School Diploma/GED or equivalent experience

Minimum of 3 years as CATV Service Tech or related technical experience

Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR’s, cable line toners, ohm meters, CLI detection meters, etc.)

Knowledge of National Electric Code and National Electrical Safety Code

Analytical skills that allow for accurate data comparisons.

Demonstrated ability to manage time and prioritize projects to meet deadlines.

Strong written and verbal communication skills to effectively relate data to coworkers.

Excellent critical thinking skills to help solve business problems and make decisions.

Tendency to pay close attention to small details that could impact results.

General knowledge of business operations, objectives, strategies, process and inform.

Blue Stream Fiber is an affirmative action and equal opportunity employer, our team has a wide range of backgrounds and experiences, and we value:

Accountability

Innovation

Teamwork

Diversity & Inclusion

Dependability

Integrity

We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital state, sex, sexual orientation, disability, veteran status, or any other classification protected by federal, state, or local law.