Receptionist, Medical

Job Description

Description:

LOCATION: Wayne County Healthy Communities, Wayne, MI 48184

SUMMARY: Our thriving medical practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. We're looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.

REQUIREMENRS:

Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Call patients to remind them of upcoming appointments and to help them schedule testing for off site services

Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Notifies medical assistants and other clinical staff when important shipments such as vaccines arrive.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Contributes to team effort by accomplishing related results as needed.

JOB QUALIFICATIONS:

Can answer phone calls promptly and answer multiple phone lines.

Able to speak to angry patients in a calm manner and diffuse tense situations.

Work with providers and clinical staff to coordinate care for patient.

EDUCATION AND EXPERIENCE:

High School diploma

One (1) year customer service experience in healthcare

Medical Assistant certificate preferred.

JOB PREREQUISITES:

Must have excellent written & verbal skills.

Must have basic understanding of medical terminology.

Must have basic understanding of patient charges and insurance information.

ADDITIONAL RESPONSIBILITIES:

Responsibility for maintaining records, reports, deadlines.

Responsibility of knowing how office machine/equipment must be operated.

Physical demands/ emotional demands and any other demands usual or unusual.

Salary: $16.00 hourly

Employment Type: Full-Time

Classification: Non-exempt

Benefits:

Health insurance, Dental insurance, and Vision insurance

401a & 403b

Long Term Disability

Employee assistance program

Paid time off (Holidays, Vacation, Personal, & Sick time)

Retirement plan

Voluntary Benefit Options

Application Deadline: June 3rd, 2024

Please contact SEMHA HR Department if you need assistance to upload resume or make application online.

** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**

** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **

** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **Requirements: