Pharmacy Refill Coordinator

Job Description

Salary: $23-$25 hourly/ D.O.E

Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

AmeriPharma is a rapidly growing company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

At AmeriPharma, you'll have access to:

Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

Great pay and general compensation structures

Employee assistance program to assist with mental health, legal questions, financial counseling etc.

Comprehensive PTO and sick leave options

401k program

Plenty of opportunities for growth and advancement

Company sponsored outings and team-building events

Casual Fridays

Job Summary

As a Refill Coordinator at AmeriPharma, you will be responsible for clerical tasks associated with the specialty workflow including refill requests patient documentation, and prescription transfers. The incumbent will report to the Patient Care and Workflow Supervisor.

Duties and Responsibilities

Maintain accurate and complete filling of patient records

Transmit documents as requested by fax, email, or other means of transmission

Call doctors' offices and facilities

Inbound and outbound phone calls

Perform various administrative duties as needed

Expedites prescription processing by performing all duties necessary and allowable, by policy or law

Answers incoming calls, directs to pharmacist, when appropriate, such as new prescription questions about medication, judgmental decisions, etc.

Ensure the confidentiality and privacy of Personal Health Information as required by HIPAA

Requests and obtains refill requests

Receives, scans, and assigns patient documents t patient profiles as back up to the Patient Care Clerk

Contacts pharmacies to initiate prescription transfers

Contacts prescriber offices and patients to obtain patient documents and necessary information

handles other duties as assigned

Patient Care Coordinator Duties - Back up for Scheduling, Pick Ups, and handling Patient Calls

Reports applicable situations to the Workflow Supervisor:

Patient complaints

Missing delivery tickets

MDO not approving a refill authorization after 3 attempts

Incomplete prescription transfer

Required Qualifications

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent sales and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Ability to prioritize tasks and to delegate them when appropriate

Ability to function well in a high-paced and at times stressful environment

Basic math and analytical skills

Proficient with Microsoft Office Suite or related software

Education Requirements

High School Diploma or equivalency

Preferred Qualifications

CPR+ Knowledge

1 year of Pharmacy Clerk or comparable work experience

Pharmacy Technician License

Schedule Details

In-person (Laguna Hills, CA)

Monday-Friday 7:30am-4:00pm

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statements

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.