After Sales Service Representative

Job Description

NOW HIRING An after sales service representative:

The After-Sales Service Representative supports the organization by providing front-line assistance to customers and authorized service centers. This role acts as a liaison and is responsible for listening and responding to customer inquiries, communicating detailed product information, and processing orders. The After-Sales Service Representative is responsible for establishing and maintaining profitable relationships for Uriah Products LLC.

JOIN URIAH PRODUCTS: Our mission is to provide our customers with high-quality, reliable products at an affordable price. We are a diverse company that manufactures a wide range of consumer products sold under different brands. We are expanding and looking for talented people to grow with us.

WHY JOIN OUR TEAM?

Uriah Products has rapidly established itself as a prominent distributor of top-quality trailer repair parts, catering to both business and personal vehicle owners with a commitment to providing exceptional products at reasonable prices. We are constantly growing and looking for more driven individuals to join our team!

Competitive compensation

Full-time position

Work hours Monday through Friday, 8:00 a.m. to 5:00 p.m.

Health, Dental, and Vision plans

SIMPLE IRA

Paid Vacations and Holidays

What will I do?

Establish and maintain profitable relationships with customers and authorized service centers.

Professionally handle incoming calls and emails from customers and vendors to ensure that their concerns are resolved both promptly and thoroughly.

Calculate, audit, and verify available information to determine a plan of action.

Transfer incoming calls and emails to an After Sales Service Technician when Technical Aid is required.

Provide troubleshooting assistance for orders, account statuses, and other issues.

Professionally communicate relevant product information to customers.

Assess product availability and the effect it has on order fulfillment.

Inventory reporting and maintaining sufficient Inventory on replacement parts.

Supply Inventory counts as requested.

Receive goods verifying accurate receipt, report, and put in proper location.

Effectively manage customer charge accounts and their selected form of payment.

Verify customer billing information for accuracy and process billing payments.

Verify customer shipping information for accuracy, to ensure timely delivery.

Perform administrative tasks such as maintaining information files and processing paperwork and more!

Position requirements:

A high school diploma or general education degree (GED) is required.

Previous experience utilizing Customer Relationship Management (CRM) software or relative experience in a customer service role is beneficial.