Install / Service Manager

Job Description

Description:

We are seeking a highly motivated and experienced Installation / Service Manager to join our team. They will oversee and supervise the installation crew and service staff on all cabinet installation, repair and adjustment activities; including overseeing management of materials, warranty issues, scheduling, reviewing plans with leads, determining work assignments and daily plan, resolving any issues to ensure quality and meeting exceed expectations.

Reports to Director of Operations.

If you are a highly motivated individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Requirements:

Education and Experience:

High school or equivalent

Minimum of 5 years’ experience in construction, carpentry, and residential in-home experience.

3-5 years management experience in crew supervision, production, scheduling, customer service.

Plan reading

Thorough understanding of materials and cabinet manufacturing methods

Licenses and/or Certifications:

Skills and Attributes:

Ability to read cabinet drawings and specifications, layout other workers, and monitor the overall crew installation and service activities.

Full understanding of LEAN manufacturing principles.

Thorough understanding of woodworking materials and methods.

Ability to lead crews and teach others.

Frequent lifting, carrying, pushing and pulling of 75 pounds.

Regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms; use fine motor coordination and eye-hand coordination.

Able to communicate effectively and professionally in English (verbal, written, oral). Preferred: English/Spanish bilingual.

Frequently required to stand, talk and hear.

Frequently required to walk, sit, climb, balance, stoop, kneel, crouch and crawl.

Able to work cooperatively in teams and resolve basic conflicts with little or no assistance.

Able to motivate, develop and direct people as they work, identifying the best people for tasks.

Able to manage own time and other times while dealing with competing deadlines/priorities.

Able to perform detailed work and make effective decisions to maintain production, quality and safety under pressure and deadlines.

Able to solve problems and develop creative methods to improve production, efficiency, control costs and still maintain safety.

Using experience, knowledge and judgement, able to work with minimum supervision.

Proficient with use of computers / mobile devices (used to track production, cost and payroll).

As needed, demonstrate proper operation of equipment and general work techniques (tools and machine operation, etc.), including safety.

Knowledge of machines, equipment and tools, including appropriate use and basic maintenance.

Able to perform detailed work and maintain production, quality and safety under pressure and deadlines.

Ability to Interact with the client in a professional and knowledgeable way.

Availability:

This is a full-time, salaried position (salary is based upon a minimum 40-hour work week, hours could exceed that depending upon workload).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Determines schedules, sequences, and assignments for work activities, based on work priority and skill of personnel.

Sets LEAN manufacturing objectives and goals.

Utilize daily improvement time for you and employees.

Manages company vehicles, including verifying checklists and ensuring safe operating conditions and maintenance.

Responsible for the overseeing all cabinet installations and service work including:

Initiate and manage all installation and service paperwork.

Interpret and review shop drawings with leads and service staff prior to job start.

Assist leads and service staff in resolving issues as they arise.

Ensuring HTC quality standards are being met.

Communicate with customers as needed to ensure customer satisfaction.

Responsible for evaluating and initiating a plan of action for all warranty work and maintain current records of all work request and follow-ups.

Examines objects, systems, or facilities, and analyzes information to determine needed installations, services, or repairs.

Compiles operational and personnel records, such as time and installation records for install team and service staff.

Recommends/initiates personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures.

Counsels employees on work-related issues and assists employees to improve skills and performance.

Monitors employees' work levels and reviews work performance, recognizing and coaching as appropriate.

Conducts or arranges for worker training in safety, repair, and maintenance techniques, operational procedures, or equipment use.

Maintain a safe and clean working environment.

Evaluate efficiency of work processes and identify and implement process improvements to optimize productivity.

Provides on-the-job skills and quality standards training to both new and seasoned employees.

Check jobs for quality installation (QC)

Complete special projects as assigned by CEO & Director.

Always perform duties in a safe and conscientious manner.

WORKING CONDITIONS:

Ability to work in an environment where fluctuating temperatures may exist between hot and cold.

Frequently alternates between shop floor production environment, office and various job sites in residential homes under construction.

Frequently works near moving mechanical parts; is exposed to vibration, humidity, changes in temperature, and loud noise.

Frequently is exposed to fumes/particulates, chemicals, moving equipment, electricity.

SPECIAL REQUIREMENTS:

18 years of age or older

Possess valid state driver’s license without restrictions.

Computer skills, including but not limited to, Microsoft Word and Excel, and Cabinet Vision, Outlook.

Ability to use pneumatic and electrical hand tools, machinery and saws.

Ability to perform maintenance and minor repairs on machinery and saws.

Strict adherence to corporate values and LEAN manufacturing principles

Willing to submit to pre-employment background verification, medical review and drug and alcohol screening

Willing to submit to random drug testing during employment

Able to work outdoors in all weather conditions, including inclement and extreme temperatures

Able to work on and around heavy equipment

Able to follow written and oral directions

Must have dependable transportation and cell phone.