Dispatcher

Job Description

The prospective candidate must possess excellent interpersonal skills, great communication skills, multi-tasking, and attention to detail skills. They must be able to serve as a liaison between customers and HVAC technicians during service and installation jobs. In addition, a dispatcher must be able to make judgment calls regarding the best plan of action for a particular job.

Provide excellent customer service by answering general questions regarding services, pricing, warranties, etc.

Schedule and monitor daily technician schedule

Dispatch work orders to field technicians according to priority and location

Monitoring technicians travel by tracking vehicles on GPS trackers

Contact customers to confirm next-day appointments

Contact customers if technician will not meet the time originally promised

Respond to e-mail/website inquiries

Source parts for field technicians

Coordinate warranty registrations

Communicate with field technicians regarding any issues

Assist accounting with invoicing, or payment processing

Position Requirements:

High School Diploma or GED preferred

Minimum 1 year of dispatching experience, preferably in HVAC or related industry

ServiceTitan software experience

Skills Needed:

Excellent Communication Skills

Minimum 1 year of dispatching experience, preferably in HVAC or related industry

Multi-Tasking skills are a must

Be able to work in a fast pace environment

Basic computer proficiency, particularly with Microsoft applications

Experience with HVAC terminology a plus

The position is a full-time position – 40 hours per week-Monday through Friday