Account Management Coordinator

Job Description

RESPONSIBILITIES:

Assist with day-to-day operations of the department as directed by the Director, including gathering of critical information needed by clients (running reports, tracking orders, entering & verifying orders etc.)

Contribute to the templates and tools, including client QBRs, and CCF status updates; looks for opportunities to standardize and simplify documentation and procedures across programs

Assist Account Managers with order management, sample programs and resolving of client issues/concerns

Proactively searches for and presents process improvement opportunities to management; assist management in defining, planning and implementing solutions

Interacts frequently with interdepartmental associates and management to resolve internal and client issues.

Other duties as assigned.

QUALIFICATIONS AND JOB SPECIFICATIONS:

Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.

At least 2 years in warehousing or the pharmaceutical industry.

Excellent computer skills.

Good mathematical ability, excellent organizational, communication, and interpersonal skills.

Demonstrate the following: effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

TECHNICAL EXPERTISE:

Navigate through ERP system – Tecsys Elite, Cognos.

Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.

Experience with warehouse or supply chain environments.

Understanding of supply chain transportation.

Ability to complete invoices and conduct/track analytics related to Client performance.

Professional phone etiquette.

Advanced public speaking and presentation skills

Excellent verbal and written communication skills

Clear and Professional diction in English

ADDITIONAL EMPLOYMENT REQUIREMENTS

Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).

Must be able to travel up to 25%.

Must have a valid driver’s license and reliable transportation.

PHYSICAL/MENTAL/VISUAL DEMANDS:

Work is light to medium in nature with frequent walking to perform assigned tasks.

Must be able to safely conduct occasional lifting of 25 lbs.

Ability to handle multiple priorities and solve inquiries and issues expeditiously and efficiently.

Must be able to read at a distance, close to the eyes, and at arm’s length with or without correction.

WORKING CONDITIONS:

Activities occur within a typical office environment.

EQUIPMENT OPERATED:

Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone

Systems: Outlook, Excel, Word, PowerPoint, and Tecsys Elite (Warehouse Management System)

NO AGENCIES PLEASE.