Customer Service Representative

Job Description

THE ROLE - CUSTOMER SERVICE REPRESENTATIVE

The PAR Group is looking for a Customer Service Representative willing to go the extra mile to engage our customers and meet their needs. In this critical position, you will support the internal functions of the plumbing service department as well as support new and existing customers. The ideal candidate will have at least 2-5 years' experience in an administrative role.

The PAR Group, a fourth generation, privately owned and operated company since 1928, is New York's preeminent provider of plumbing, heating & air conditioning, fire protection and green solution services. The company is dedicated to preserving and building its distinguished reputation for professionalism and reliability. Over the years the company has played a vital role in New York City's construction industry.

OVERVIEW - CUSTOMER SERVICE REPRESENTATIVE

Job Title: Customer Service Representative

Reports to: Vice President of Service and Small Alterations

Department: Plumbing Service

Direct Reports: None

Location: Lynbrook, NY

FLSA Category: Non-Exempt

DUTIES/RESPONSIBILITIES - CUSTOMER SERVICE REPRESENTATIVE

Manage incoming customer inquiries

Identify and assess customer needs to achieve satisfaction

Build sustainable relationships and trust with customers

Follow up to ensure positive customer experience

Take ownership of customer issues and inquiries following them through to resolution

Identify and maintain orderly workflow amongst departments according to customer needs

Open new customer accounts based on origin of request, gathering necessary information, and following company procedure

Resolve customer complaints or inquiries quickly

Other duties as assigned

REQUIREMENTS - CUSTOMER SERVICE REPRESENTATIVE

Associate Degree

Minimum 2-5 years' experience in a Customer Service role or1-3 years' experience in the construction/mechanical and/or trade industry

Must possess excellent written and verbal communication skills

Highly organized individual with the ability to display a high- level of diligence, urgency, and professionalism

Ability to efficiently prioritize on an hourly, daily, and weekly basis - adjusting to a constantly changing schedule

Strong problem-solving capability

Strong knowledge of Microsoft Office

Experience using Sage preferred (or other Customer Relationship Management (CRM) software)

COMPENSATION & BENEFITS - CUSTOMER SERVICE REPRESENTATIVE

$21.63-$26.92/hr.

The PAR Group offers comprehensive benefits such as medical, dental and vision and a generous paid time off (PTO) program. Employees can also contribute to voluntary benefits such as additional life insurance and disability coverage, flexible spending plan and 401(k).

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