Dispatcher

Job Description

Description:

Come work for our well-established and growing 35-year-old Logistics company in our Seattle location!

We are hiring RIGHT AWAY! Have a good attitude, be a team player, learn the trade and grow with us!

Job Summary:

The dispatcher is responsible for assigning jobs to drivers and ensuring that all service requests are completed in a timely fashion. In addition to performing data entry and customer service tasks, the dispatcher’s main duty is to be the main source of communication for drivers and help them resolve any issues that may arise throughout the day. This position examines logistic capacities and assigns jobs accordingly so that services may be completed as efficiently as possible. A high degree of problem-solving skills are required for this position, as well as the ability to work in a fast-paced environment and manage time effectively while prioritizing time-sensitive tasks.

Supervisory Responsibilities:

Ensure drivers are on schedule to complete their daily pickups/deliveries

Duties/Responsibilities:

Data entry tasks

Customer service tasks (answer e-mails, phone calls, etc)

Sort deliveries by pre-determined areas to create driver manifests

Enter, schedule, and assign jobs through Crown Freight Manager software.

Determine if drivers have the capacity to accept additional jobs throughout the day

Respond to customer problems and engage in conflict resolution

Ensure that drivers are on schedule to complete their assigned jobs

Troubleshoot logistical issues

Schedule: Day Shift - Monday to Friday (Some Saturdays, on a rotation)

Pay Starting At: $18-22/hr depending on experience

Benefits:

Free Medical Insurance!

Dental and Vision Insurance Plans available

Paid Vacation

Paid Sick Leave

Select Paid Holidays

401(k) Retirement Plan

90 Day Probation Period for benefit eligibility and time off accrualRequirements:

Required Skills/Abilities:

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational and attention to detail

Strong problem-solving and decision-making skills

Excellent time-management skills

Ability to function well in a high-paced and at times stressful environment

Ability to work well in a team

Ability to adapt and be an active learner in a changing environment

Familiarity with service areas a plus!

Education and Experience:

High School Diploma

Customer Service experience (1 year minimum)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times