Housekeeper Courtyard Winston-Salem Downtown, NC

Job Description

Position Title: Guest Room Attendant / Housekeeper Accountable To: Housekeeping Manager/Inspector / General Manager FLSA: Nonexempt Essential Functions of Position - Courtyard by Marriott Winston-Salem Downtown, NC.

Clean and reset guest bedroom and bathroom areas according to established standards including:

Bed-Making

Vacuuming Carpets and Mopping Floors

Dusting and Wiping Walls and Ceilings

Cleaning Mirrors, Windows, Toilet, Vents, Vanity, Bathtub and Shower Curtains

Cleaning Guest Room Furniture, Refrigerator, Microwave, Coffee Maker and Phones

Restocking Supplies and Towels

Clean Hallways and Common areas as assigned

Use chemicals, cleaners and cleaning equipment properly

Assist in “carpet-care” program by spotting carpet as room is cleaned

Notify Supervisor of bedspreads that need to be cleaned

Stock and maintain housekeeping cart and linen storage room

Obtain and complete “room assignment sheet” properly

Document maintenance issues

Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

Promptly respond to and resolve guest complaints

Smile, have eye contact and greet guests immediately upon each encounter

Follow correct procedures for entering a guest room

Keep voices and other noise low on guest floors, especially in the morning Supportive Functions

Teamwork Skills

Assist other housekeeping associates in maintaining clean and organized work and public areas.

Be an enthusiastic, helpful and positive member of the team

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to and friendly with all co-workers

Be self-motivated and use time wisely

Maintain open line of communications with each department

Communicate pertinent information

Respond positively to new ideas

Openly accept critical/developmental feedback

Be available to help other departments in emergency situations

Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

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Safety and Security Skills

Be knowledgeable of policies regarding emergency procedures.

Minimizes safety hazards by following all safety, security rules and procedures

Be knowledgeable about bloodborne pathogen procedures

Properly document and store “lost and found” items

Use all chemicals and cleaners properly

Properly handle and account for keys

Ensure protection of guests’ room numbers and policies regarding guest room access procedures

Responsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures. Education and Experience

High school diploma or equivalent education preferred.

No prior experience required. Hospitality experience desired. Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Working knowledge of applicable sanitation standards.

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Must be able to exert well-paced ability in limited space.

Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.

Must be able to lift up to 50bs on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

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Other Job Requirements

All associates must maintain a neat, clean and well-groomed appearance per Company Standards

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.