BDC APPOINTMENT SETTER

Job Description

Do you have a passion for helping people and learning the newest automotive technologies? This is a great opportunity to break into an exciting and lucrative career in the automotive industry! We are seeking committed and hard-working candidates to join our exceptional business development team. As an Internet Coordinator, you will be the first point of contact for people who inquire online about purchasing a vehicle. You will provide assistance to questions they may have and set up appointments with potential buyers to start their road to their next vehicle purchase.

At the Summit Toyota, we believe that the foundation of success starts with the quality of its people. Therefore, we believe that people are our greatest asset and we are looking for candidates who thrive in a fast-paced environment. We are interested in candidates that work hard, put in the effort and treat customers just as how they would want to be treated if they were the person inquiring about a vehicle. We believe in people that always give their best effort, and in turn, that effort is recognized.

Responsibilities

Receiving inbound sales phone calls and leads

Identifying the client's needs and scheduling appointments

Placing outbound phone calls to potential leads

Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc

Contacting clients prior to the appointment date to confirm appointment

Mailing marketing letters to provided leads

Following up post-visit to ensure customer satisfaction

Absolutely no cold calling

Requirements

Excellent oral, written and interpersonal communication skills

Extensive customer service, sales, or telemarketing background preferred

Computer literacy, strong organizational and follow-up skills

Ability to read and comprehend instructions and information

Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

401(K)

About Our Dealership

At Summit Toyota we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Summit Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.