Experienced Host

Job Description

We are looking for a Host to join our team and be the first point of contact for our guests.

Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.Responsibilities

Welcome guests to the venue

Provide accurate wait times and monitor waiting lists

Manage reservations

Escort customers to assigned dining areas

Provide menus and announce Waiter/Waitress’s name

Greet customers upon their departure

Coordinate with wait staff about available seating options

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address customers’ queries

Assist wait staff as neededRequirements and skills

Previous work experience as a Host

Understanding of restaurant etiquette

Experience in managing reservations and walk ins

Demonstrable customer-service skills

Excellent communication skills (via phone and in-person)

Strong organizational skills with the ability to monitor the entire dining area

Availability to work shifts as needed

Good physical condition to walk and stand during an entire shift

High school diploma; hospitality certification is a plus

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