Senior Specialist - Claims Service

Job Title: Senior Specialist – Insurance Operations

What can you expect?

Excellent exposure to complex & diverse claims handling and ability to directly influence client outcomes.

Opportunity to enhance Claims knowledge and understanding & build on client management skills.

Environment to contribute new ideas and undertake & assist continuous improvement initiatives.

As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically handle the claim with limited support.

What is in it for you?

Solid platform to demonstrate your technical skills and become a cutting edge technical expert.

Enhance your skills via various development programmes offered in-house

All benefits as per the location HR policy will be applicable

We will count on you to:

Client Service Management:

Processing and Submission of various Claims types to the Insurers. Monitoring responses from Insurers and following up as necessary.

Liaison with Insurers, & other Stakeholders

Liaise with Placing and Accounting teams to resolve all queries which may delay in paying funds on time.

Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.

Liaise with client to resolve all queries which may delay in paying funds on time.

Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.

Provide support and technical expertise in delivering ad-hoc client requests.

Compliance, Regulatory and Procedural Responsibilities

Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company

Appropriate usage of Marsh Speciality's systems to monitor, record and retain information

Demonstrate clear understanding of regulatory requirements

Proactively ensures compliance with regulatory and risks framework

Adheres to policies, guidelines and operating procedures

Keeps own knowledge and expertise up to date and relevant

Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

Understanding of Insurance Broking business and dynamics

Technical aptitude, analytical skills and ability to acquire subject matter expertise on existing and new processes

Good command over spoken and written English

Superior comprehension and articulation skills

Ability to prioritise and organise tasks, work within stiff timelines

Eye for detail and innovative mindset

Education: Graduate

Experience: Minimum 4 years of experience in the Insurance Broking Claims Handling.

What makes you stand out?

CII certification

Post-Graduation/Certificate Courses in Insurance

Marsh McLennan

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

MARSH

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.