Senior Pension Administrator

Join iEnergizer as a Senior Pension Administrator - Analyst/Advisor!

Are you passionate about delivering excellence in pension administration? Do you thrive in a collaborative team environment? If so, we want you to join our team

.As a Senior Pension Administrator, you will play a vital role in our administration team, where you'll handle both member and client queries related to defined benefit pension schemes. Here's what you'll be doing

:

Key Responsibilitie

s:

Excellen

ce:Perform routine and recurring plan administration tasks for defined benefit pension schemes, such as benefit calculations and payment processing, with guidance from our UK -based team membe

rs.Continuously identify areas for improvement in client/member services and communicate suggestions to the Senior Administrator/Team Lead

er.Handle queries and requests using standard letters and procedural referenc

es.Recognize and escalate potential issues and complaints according to established procedur

es.Maintain accuracy in manual calculations and monitor workflow to meet service level objectiv

es.Prioritize and manage your workload effectively, maintaining a schedule of objectiv

es.Embody and uphold our company valu

es.

Peo

ple:Support the wider team with complex projects when nee

ded.Take ownership of your professional development, identifying and addressing learning needs with the Administration Coordina

tor.Understand your role within the team dynamics and provide support during peak workloads and colleague absen

ces.Update and maintain your skills mat

rix.Clie

nts:Provide efficient, professional service to meet client/member needs and enhance the iEnergizer br

and.Develop a deep understanding of our clients' pension sche

mes.Cultivate and nurture strong client relationsh

ips.Serve as a point of reference for standard automated ca

ses.Handle all communications within defined quality and service standa

rds.

Qualificat

ions:Graduate d

egreeRequirem

ents:Ability to work with a high level of accu

racy.Perform well under pressure and meet tar

gets.Strong interpersonal skills, including written and verbal communica

tion.Customer and quality-focused min

dset.Proficiency in computer sk

ills.3-7 years of relevant experi

ence.

mpact!