Technical Trainer

Conduct Technology training for Engineers on the production floor.

Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers

Develop lab scenarios & case studies for both Level1 & Level 2 support

Simulate complex scenarios in the lab and provide break fix solutions

Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended

Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

Track, Measure, document, and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc.)

Should be flexible to travel within India / abroad for delivering training as per the business need.

Skill Set:

Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios

Hands on experience on Networking Devices.

Networking Technology (Common across all).

OSI, Ethernet Frame, MTU, ARP, GARP, Proxy ARP, RARP, ICMP, IP v4/ v6, Fragmentation, VLSM/CIDR. TCP (3 Way Handshake), MSS, UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis.

Utilities: Ping, Traceroute, Nslookup, Netstat

Firewall & Security

Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPsec -VPN, SSL- VPN, Site-to-Site VPN, Remote Access VPN, Unified Threat Management, Network Attacks/Threats, Mitigation techniques, Vulnerability assessment ADS, Cryptography, PKI, RADIUS, AAA, EAP, TACACS, SAML, SSO High Availability (Active-Active, Active –Passive) End Point Security, Certificate Server, Cloud Security, SIEM, UTM, Web Proxy Content Filtering

Industry Certification: Added Advantage

Experience in TAC / Tec Support is an added advantage

Work From Office

Rotational Shifts

Location – Chennai

Exp – 6 to 10 Yrs.