Cluster Head

About GoKhana - ToBox Ventures Pvt Ltd:

GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in tech park. GoKhana’s award-winning solution brings our food partners, corporate partners, and their employees on a single, transparent platform. GoKhana is built around the principle of simplicity. Whether it is the simplicity of solving problems, eliminating the need for multiple apps for outlet types, or the absolutely intuitive ease of using the app. Website:

About Cluster Head:

We are looking for an experienced Cluster Head to oversee our business operations in an assigned region. The cluster head will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As a cluster head, your duties also include guiding the staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. To be successful as a cluster head, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch regional manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.

Roles & Responsibilities:

Achieving business goals and revenue targets.

Overseeing daily operations, managing budgets, and setting performance objectives.

Recruiting, training, and supporting operations as well as conducting regular performance appraisals.

Managing internal and external stakeholder relations and SLA’s.

Planning, evaluating, and optimizing operations to be efficient and cost-effective.

Ensuring products and services comply with the SLA’s, regulatory standards and quality standards. Ensuring company standards and procedures are followed.

Preparing and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

Dealing with escalated customer issues, incident reports, and legal actions.

Prerequisites:

Bachelor's degree in business administration, management, or a similar field preferred.

3+ years of management and leadership experience.

Excellent communication skills, both verbal and written.

Proficiency in Microsoft Office, with CRM systems, and project management tools.

Excellent leadership and decision-making skills.

Ability to multitask and work efficiently under pressure.

Strong analytical and problem-solving skills.