Head of Merchandising

About Welspun Transformation Services Limited (Welspun Global Capability Centre)

Welspun GCC intends to provide the full suite of IT/ITES Services to various customers around automation, application development and management, IT Support Centers managing the whole gamut of IT Infrastructure and environment, Cloud Computing, Cyber Security, Artificial intelligence, Data Analytics, managing various finance/revenue/HR/Payroll/Procurement functions in a highly automated manner. Welspun GCC intends to deliver these services across industry sectors such as retail, consumer packaged goods, edutech, e-commerce, hi-tech, engineering R&D, manufacturing, automotive and travel/ transportation/ hospitality.

About the role:

A Merchandising Head is responsible for strategizing merchandise methods to reach performance targets.

Core Competencies & Required Skills

· Have good understanding and experience of various Merchandising functions like Product Development, Costing, Sampling, Testing, Order Management / Processing, Packaging / Trims, Inspection, Shipment, Payments, Claims, Sales Data, TNA, Tech Pack. Can guide and train team as per need to execute the best of merchandising functions as per the satisfaction of the Customer.

· Prepares and monitors the plans and monitors staffing overseeing recruitment and any other administrative functions related to the smooth functioning of the Welspun GCC, Supervises staff, managing performance, staff development, training and careers.

· Understand the Welspun GCC objectives and drive results and will ensure that the teams are all working in conjunction with the merchandising strategy, the needs of the customer and the ultimate direction of the company.

· Develop and maintain collaborative partnerships with Stake Holders and users of Welspun GCC. Analyse customer information and needs to improve customer relationships. Communicate with key account managers to identify new business and grow relationships that assist in revenue generation within assigned verticals.

· Develops and implements new work methods and procedures of the Welspun GCC; recommends procedural changes to improve Welspun GCC efficiency and ensures appropriate implementation of decisions made by senior management. Maintain the Service Levels on Turnaround Time and accuracy.

· Reviews and monitors Welspun GCC related services to identify trends and areas of improvement, reporting on risks, key performance indicators and proposed corrective action or new approaches.

· Provides leadership for continued process improvement as well as an understanding of transactional processes and systems in order to effectively and successfully move the department forward. Optimise use of allocated resources within business activities.

· Continuously drive improvements in efficiency, effectiveness, compliance, and customer service across entire Order to Cash cycle.

· Work with SAP IT team to build process controls in SAP.

· Work with RPA team to automate the work processes.

· Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the Welspun GCC by focusing on reduction of cycle times and costs of non-conformance.

Qualification & Experience:

Education: Engineering in Textile manufacturing - Preferable / MBA Experience: 15+ Years of Experience in Merchandising Function, preferably Home Textiles and worked under SAP environment Relevant Skills & Competencies:

· Excellent communication and presentation skills / customer interactions, Fluency in English Speaking.

· Good Analytical & Interpretation Skills & Should be a Team Player

· Good experience / knowledge in textile value chain. Home Textiles preferred.

· Experience in shared services operations could be added advantage

Welspun Transformation Services Limited - Gender and Diversity Statement for Recruitment

At Welspun GCC, we believe that diversity is not just a goal to be achieved; it is a fundamental strength that fuels innovation and fosters a dynamic, inclusive, and high-performing workplace. We are committed to creating an environment where everyone, regardless of their gender, background, ethnicity, age, sexual orientation, disability, or other characteristics, can thrive and contribute to our mission.

Our Commitment to Gender and Diversity:

· Inclusive Culture

· Integrity & Ethics

· Equal Opportunity

· Diverse Workforce

· Professional Development

· Supportive Community

· Continuous Learning